Place an order

It’s very easy to shop at our online store. We have no minimum order quantity, and we can ship single item samples or large orders worldwide.
 
Here are some step-by-step instructions to help you place an order from our store:
 
 
 
 
 

 
Want to have an account before placed the order?
 
Simple click register button on the top of the web page. Input your contact and shipping information(no need to input your credit card info)
 
Check your mail box. Active your account by click the link we sent to you.
 
Done. Now you have a backend office on our store and could manage your orders anytime.
 
Want to place an order directly without register?
 
Sure, simpley add the items into the shopping cart.
 
Click check out then follow the instruction and input your contact info, shipping address etc. Finish the payment.
 
Now your order has been proceeded and we will send you all the related information to your mail box,which includes invoice,packing list,order tracking information.
 
Is it safe here?
 
At ZISHAYIXING online store, we go to the extreme to ensure the safety of our customers’ information.
 
We do not store your payment information on the website.
 
Payments made through PayPal are processed by Paypal company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties.
 
For more details, please see our privacy notice.
 

 

What if I want to order a lot more?
You could visit our wholesale page and submit your inquiry.
 
Or you could contact us from our contact page for any requirements. And of course you can also contact our customer service team at info@zishayixing.com at anytime.
 
How to check my order?
It is easy,after you placed an order,please log in your account using your email address: In your backend office you can see all the orders you made including full information: shipping address, shipping method, payment information, also items ordered. You can also print an invoice by yourself.
 
When the status of your order is updated, It will also show in your account.
 
The tracking number will be submitted to your account after we ship out your package. You should also receive a email from us including tracking number and links.
 
You can also do some account setting or manage your address book.
 
How to cancel an order?
CANCELLATION BEFORE PAYMENT
 
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references. We ignore all orders until a matching payment is received.
 
So if you haven’t paid, don’t worry, we are not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. If your order is more than a week old please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
 
WITHDRAWING AN ORDER AFTER PAYMENT
 
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
 
If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes.
 
If the package has already been delivered we cannot cancel or change the order.
 
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
 
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
 
I have problem in logging in.
Please follow these instructions:
 
Check your login details. Your login username is your email address used for registration.
 
Check if you have active your account.
 
It might be a problem caused by ZISHAYIXING system maintenance – Please wait 30 mins and try again.
 
Ensure that cookies from https:store.s-otech.com are accepted in your browser (Internet Explorer or others).
 
If nothing works please submit a ticket, our customer service will help you solve it out.
 
TIP:
 
If you’re not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
 
If you made a mistake when you registered, and you can’t access your account. and you’ve never made any orders… it might be quickest to just use the registration to sign up again for a new account.
 
If you have forgotten your password, please click the “Forget Password” button besides the logo in button and follow the instruction..
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