Delivery Information

We check on each products again before send the package to make sure what your receive is perfect! We are experienced in packing, we use very strong packaging - pots are packed in thick soft tea towel pouch, wrapped by EPE Foam, put in Wooden gift box, outside the wooden box wrapped by bubble paper and put in strong corrugated board carton, so cracked in shipping is a small probability event. If there is something unsatisfactory, please contact us to solve the problem. All items listed in our store will be shipped within specified processing time, following receipt of payment. The tracking number will be available 2-3 days after delivery. We will notify you the details via email. You can then visit the corresponding carrier’s website for online tracking information.


 

Delivery Time

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. Processing takes 1-2 days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination.Express shipping normally takes 7-14 days depends your location.

yixing teapot delivery


 

Shipping to different destination

If you need to ship an order to a different destination from your registered address, please make sure the shipping address for your order is the same shipping address used during PayPal payment process. If the shipping address you used for paying by PayPal does not match the shipping address for your order then there will be delays in confirming your payment.

If you’ve already placed your order and spot a mistake, please contact our customer service at info@zishayixing.com ASAP to confirm the correct shipping address.
 
Please have your order number and other details to hand.

 

The shipping courier

   ups logo USPSFor regular orders, please choose Economical Express.  We will choose the most efficient shipping courier for you. For example Fedex, USPS, to the United States. EMS express delivery to Russia etc. This express delivery option normally takes 4-10 days on the way.

Please note: Due to the recent up-dated export restrictions imposed by CGAC(China’s General Administration of Customs), the main shipping couriers UPS, DHL, Fedex, TNT etc. stopped accepting loose leaf tea items. So if your order contains any tea items, we will choose Air Mail or EMS express delivery only.

 

Are the packages insured?

Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want. If a missing issue arises, we will reship your order immediately. If you have received a damaged package, please take a photo before you open the package and return the damaged one to the courier. We will reship or refund your order upon receiving your feedback.
 
Will I be able to trace my order? How to do that?
For regular order shipped with DHL/Fedex/UPS/EMS you could always track  online from their official websites.
Once your order is shipped, after 2-3 days you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.
 
Are there any other hiden costs for shipping?
There are no hiden costs during the process of your order. But please note you will have to pay for the import duties and taxes when you receive the goods. ZishaYixing is not responsible for this cost.
For more details about the taxes, please check Taxes, Customs&Duties.
 
Can you ship to my country?
We ship to worldwide, but unable to ship to APO’s, FPO’s. Also the shipping destination always depends on the policy terms of the shipping courier. If we really have difficulties arranging shipment to your country, we will refund your money immediately. 
 

 

Important

  1. Order processing and/or shipping may be slightly delayed during traditional Chinese Spring festival season. We will send you notification via Email.
  2. It may takes 1-2 days for the tracking information be uploaded to website. Please wait for the tracking information being up-dated after you got the tracking number.
  3. Please check your delivery address carefully as we will not be responsible for any wrongful information provided during registration which causes late delivery or losses. You shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
  4. Please NOTE that customs clearance can increase the delivery time if your package is held up by customs officials. And you, as the recipient(Importer) have the responsibility to clear the goods from your local custom.

ZishaYixing will not be responsible with unexpected delay like custom’s process,customs confiscated, weather condition, local carrier dispatch delay etc…


If at any time you have questions or concerns about your order or wish to know more about our shipping policies, please Contact Us.

 

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